job openings

Position Description

Vimaan is seeking a talented operations production coordinator to define, implement, and continuously improve processes and tools and be the operations partner with AI/ML development teams and field applications teams. As part of the Operations Team, you’ll play a central role in enhancing the user experience. We work in a fast-paced, dynamic, technology-focused environment. You’ll use your language and cultural knowledge, along with analytical skills, to manage the daily output of a 24/7 remote operations outfit. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our web application, and use this knowledge for improvements.

Job Functions

• Primary responsibility is to ensure that the data pipeline output is made available on front-end applications as per the requirements aligned with various Vimaan customers. Understand and contribute to the improvement of the overall workflow of the data and video analysis pipeline.
• Assist in the design, implementation, and validation of KPIs / OKRs related to SLA delivery specs to track the health of multi-tenant customer operations.
• Continuous monitoring and improvement of the daily production data pipeline
• Assist department leads as required on projects involving the application of automation technologies to department processes.
• Partner with operations, field engineering, and analysts to model capacity, throughput, line balancing at various customer sites
• Establish a rhythm of the data pipeline, measure, monitor, and improve the consistency, quality, and accuracy using analytical tools
• Work with Computer Vision, Software Development, Applications Engineering, and Field Ops to continuously improve data gathering, processing, and analysis systems.

Requirements

• Bachelor’s degree in applicable field
• 2-4 years related experience running operations at a call center, BPO, manufacturing, off-shore production centers, etc.
• 1 – 2 years of experience leading or partnering with a team to provide 24×7 support to clients.
• Outstanding analytical and problem solving skills.
• Keen interest in production and outgoing quality metrics.
• Basic proficiency with relational databases and Structured Query Language (SQL).
• Advanced Excel skills, including formulas, pivot table design and macros
• Self-starter, hands-on and posses a can do attitude
• Enthusiasm to dive in and provide creative solutions to complex problems.
• Excellent problem-solving, organizational, communication, and cross-functional teamwork skills

This role is located in Bangalore, India and will require collaboration with teams across the USA.