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Order Manifest Verification

100% Order Fulfillment Validation with Computer Vision

According to recent industry reports, nearly 20% of all eCommerce orders are returned — double the return rates of brick-and-mortar retailers. These returns are blamed on the eCommerce provider 65% of the time. This has been a major strain on distribution centers dealing with this influx of returned orders. Surging (term for upstream returns of ordered merchandise) has resulted in the necessity to build new facilities and chains of operation designed specifically to support customer returns. If a customer claims their order was fulfilled incorrectly and a distribution or fulfillment center lacks evidence to the contrary, the order provider has no choice in rectifying the matter with managing the return and processing a whole new order.

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Verifying outgoing orders against verfication

PackVIEW: Automating Order Manifest Verification

Watch order packing verification video — VIDEO: PackVIEW order packing ensures orders are 100% accurate before completion

Vimaan has worked with leading eCommerce providers and Distribution Centers to engineer PackVIEW, a computer vision solution that delivers 100% accuracy in order fulfillment. PackVIEW accesses customer order information from the WMS outgoing manifest, ensuring that Associates have access to the most up to date and accurate order information from the warehouse system of record.

Order Manifest Verification Implementation

Vimaan automates order fulfillment verification using a combination of sensors, cameras and proprietary computer vision and machine learning technology. The solution comprises three components:

Mounted on pre-existing pack stations, PackVIEW cameras and sensors have direct view of outgoing package labels on the packing box. This enables PackVIEW to verify that the right order is being processed and to pull the line items associated with that order.
As the order packer builds the order, PackVIEW validates items prior to their inclusion in the outgoing package.
PackVIEW also includes a downward facing camera that is looks directly into the open packing box. This camera captures the contents of the box as it is filled and maintains “layers” of items if they are stacked one on top of the other during the packing process.

How Order Manifest Verification Works

Mounted to existing pack stations, PackVIEW is a hands-free solution that provides improved ergonomics to order packers. Prior to working on an order, PackVIEW reads a label affixed to an outgoing empty packing box. This allows PackVIEW access to the order manifest and the list of items required for each outgoing order. The list of items is then displayed to the associate on station monitors, providing order packers with the fulfillment details.

Prior to placing individual items in the open box, order packers scan items through a PackVIEW camera (much like a retail checkout counter); which then verifies its inclusion in the outgoing order. Once the order is placed inside the box, the overhead camera captures an image of the item for future retrieval. PackVIEW will only validate an order is ready for shipping when it contains the right types and quantities of each SKU. Additionally, prior to completing the order, PackVIEW automatically captures a photo of the open package and stores the image in digital archives for future reference. These images can be used to resolve any potential disputes customers may have in regard to the condition and completeness of their received orders.

It is important to note that while PackVIEW improves the quality and efficiencies of outgoing orders, no change is required to existing workflows (unless desired).

Order Manifest Verification Capabilities

PackVIEW validates LPN order prior to fulfilling — PackVIEW validates LPN prior to fulfillment

LPN/Count Verification

PackView accesses order manifest and individual order contents by reading barcode on empty outgoing receptacle
Orders are not marked complete until SKUs and counts are verified by PackVIEW

Orders are inspected for damage in advance — PackVIEW validates LPN prior to fulfillment

Package Damage Detection

Identifies packaging with stains, holes, tears, and other anomalies
Damaged goods are flagged and rejected for order fulfillment
PackView accesses order manifest and individual order contents by reading the barcode or shipping label on empty outgoing receptacle
Orders are not marked complete until SKUs and counts are verified by PackVIEW

WHAT IS INVENTORY ACCURACY… AND WHY 3pLs and brands need to care

Surging trends in order returns necessitates distribution centers and warehouses improve the accuracy of all outgoing customer orders to help mitigate the costs of reverse logistics.

Inventory accuracy is a challenge in almost every warehouse we walk into, and the reasons behind the inaccuracies vary. Understanding the truth behind your inventory involves not just cycle counting of stored inventory but also accurate tracking of inventory movement and reconciling it in near real time against your WMS.

Inventory Accuracy Blog Post