Online ordering has become the default shopping option for consumers, and this has required 3PLs, Brands and warehouses to reassess their order packing processes. Once items are picked and delivered to order packing stations they still need to be diligently verified before orders are assembled. The increase in online volume has placed a strain on warehouse order packers and as a result errors associated with order fulfillment have grown disproportionately.
The average return rate for online orders is over 20%, compared to 9% for brick-and-mortar stores. (according to the National Retail Federation). And according to Invesp, over 60% of returns are avoidable if order packing was more accurate and included proof of order fulfillment:
Due to the overwhelming growth, returns have become a whole new operation for 3PLs and warehouses. Verifying eaches and orders before packaging will assist in driving these numbers down as well as improving customer satisfaction. Vimaan computer vision supports faster and more precise item validation during the order packing process.
Parcel and Package Scanning
Fulfilled Order Photo Archive
Label Text Reading
Order Manifest Validation
Order Alert Notification
Inventory accuracy is a challenge in almost every warehouse we walk into, and the reasons behind the inaccuracies vary. Understanding the truth behind your inventory involves not just cycle counting of stored inventory but also accurate tracking of inventory movement and reconciling it in near real time against your WMS.