According to recent industry reports, nearly 20% of all eCommerce orders are returned — double the return rates of brick-and-mortar retailers. These returns are blamed on the eCommerce provider 65% of the time. This has been a major strain on distribution centers dealing with this influx of returned orders. Surging (term for upstream returns of ordered merchandise) has resulted in the necessity to build new facilities and chains of operation designed specifically to support customer returns. If a customer claims their order was fulfilled incorrectly and a distribution or fulfillment center lacks evidence to the contrary, the order provider has no choice in rectifying the matter with managing the return and processing a whole new order.
Vimaan has worked with leading eCommerce providers and Distribution Centers to engineer PackVIEW, a computer vision solution that delivers 100% accuracy in order fulfillment. PackVIEW accesses customer order information from the WMS outgoing manifest, ensuring that Associates have access to the most up to date and accurate order information from the warehouse system of record.
Vimaan automates order fulfillment verification using a combination of sensors, cameras and proprietary computer vision and machine learning technology. The solution comprises three components:
Mounted to existing pack stations, PackVIEW is a hands-free solution that provides improved ergonomics to order packers. Prior to working on an order, PackVIEW reads a label affixed to an outgoing empty packing box. This allows PackVIEW access to the order manifest and the list of items required for each outgoing order. The list of items is then displayed to the associate on station monitors, providing order packers with the fulfillment details.
Prior to placing individual items in the open box, order packers scan items through a PackVIEW camera (much like a retail checkout counter); which then verifies its inclusion in the outgoing order. Once the order is placed inside the box, the overhead camera captures an image of the item for future retrieval. PackVIEW will only validate an order is ready for shipping when it contains the right types and quantities of each SKU. Additionally, prior to completing the order, PackVIEW automatically captures a photo of the open package and stores the image in digital archives for future reference. These images can be used to resolve any potential disputes customers may have in regard to the condition and completeness of their received orders.
It is important to note that while PackVIEW improves the quality and efficiencies of outgoing orders, no change is required to existing workflows (unless desired).
Inventory accuracy is a challenge in almost every warehouse we walk into, and the reasons behind the inaccuracies vary. Understanding the truth behind your inventory involves not just cycle counting of stored inventory but also accurate tracking of inventory movement and reconciling it in near real time against your WMS.
Warehouse inventory tracking with Vimaan delivers the truth from your floor to your WMS, providing the most precise inventory management accuracy possible.