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How to Optimize Reverse Logistics Operations


Improve Reverse Logistics

Reverse logistics is the process of managing the return, recycling, or disposal of products, materials, or equipment after they have been delivered to customers or end-users. It involves the coordination and management of various activities, including the transportation, handling, sorting, and processing of returned products or materials.

Reverse logistics can include a range of activities, such as the refurbishment, repair, or repackaging of products, as well as the recycling or disposal of materials or equipment. The goal of reverse logistics is to maximize the value of returned products or materials, minimize waste and environmental impact, and improve overall supply chain efficiency.

Reverse logistics is becoming increasingly important in today’s business world, as companies seek to minimize the costs and environmental impact of managing returns, and improve customer satisfaction and loyalty by offering easy and hassle-free return processes.

When consumers aren’t happy with their online orders, we all pay the price. With return rates as high as 20 to 30% for online orders, retailers and warehouses are faced with reverse logistics challenges like never before.

Reverse logistics is like any other supply chain process, but in reverse. Reverse logistics is the process of handling customer returns while still preserving some profit margin on the returned items. Reverse logistics has become such a challenge for warehouses that standalone facilities are constructed to exclusively handle customer returns.

The added cost of standalone reverse logistics facilities and labor greatly diminishes the ability to preserve any profit from customer returns. Warehouses that have deployed automation of the reverse logistics process are now gaining more business from retailers and suppliers due to their forward-thinking processes for managing customer returns. Many of these warehouses are now using VIMAAN Computer Vision to better track, audit, and process returns faster and more cost efficiently.

More than 20% of returns are a result of incomplete or inaccurate order fulfillment. Warehouses using PackVIEW from VIMAAN are assured of getting outgoing orders 100% accurate before they are shipped. Additionally, PackVIEW also provides photographic evidence of fulfilled orders to support fast and easy customer dispute resolutions.

Even with flawless order fulfillment, there is still no way of preventing customer returns, and that’s when warehouses use VIMAAN solutions to capture incoming returns using DockTRACK Pallet and DockTRACK Parcel. VIMAAN performs near real-time validation with the warehouse WMS to ensure the warehouse system of record operates from the most up-to-date returned inventory information.

These warehouses also use StorTRACK solutions to routinely audit and cycle count the inventory to support better inventory management and findability of goods, no matter if the items are being refurbished, repaired, recycled or resold. VIMAAN helps warehouses to optimize the management of incoming returns and helps improve profits of returned items.

Additionally Vimaan delivers the truth to your WMS ensuring that you operate from the most up to date inventory data possible, direct from your warehouse floor.

Revolutionize your reverse logistics with VIMAAN.

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